INTRODUCTION
Every business needs great office administrators. The success of every flourishing organization is excellent office administrators, be it a clerk, coordinator, secretary, or office manager.
Efficient workers of an organization have often labeled the fuel for that organization; in that sense, Office administrative assistants are like the engine that coordinates, regulates, and keeps things going. The main function of such roles is to guarantee the smooth operation of all processes within an organization.

This role involves many responsibilities, involving specialized skills and knowledge to become an efficient administrator. Efficient administrators must possess organizing skills and the qualities to be fast, flexible, efficient, and detail-oriented, know to prioritize and work independently.

Excellent communication skills are also vital since administrators are required to coordinate and communicate with people from different departments and cultural backgrounds regularly. These skills can empower you to handle administrative duties and responsibilities. So whether you want to upskill as a successful Administrator or if you are looking for a job as an Administrative Assistant, or looking to grow into the role of an Office Manager.
This ITI course will empower you to achieve great success in the roles you would play in the workplace. This preparation program will assist you to attain all the required competencies that are vital for succeeding as an administrative assistant.

Each module of the program will reveal useful techniques and tips that will allow you to achieve efficiency and productivity at the work you do. The complete training process is very practical and you will be engrossed in numerous exercises and various activities during the program.

DURATION
10 Days

WHO SHOULD ATTEND?
Our Administrative Skills Training Course is of importance for everyone plans to have a career as a skilled administrator:
 Office Managers
 Administrators
 Secretaries
 Receptionist
 Administrative Assistants
 Administration Officers
 Personal Assistant (PA)
 Executive Assistant (EA)
 Virtual assistant
 Legal or medical administration officers
COURSE OBJECTIVES
By the end of this course, participants of this program will be able to:
 Improve their organizational skills and show new levels of productivity
 Organize file systems to enhance overall efficiency
 Write business letters, documents, and email communication
 Effectively use business office applications
 Execute office processes efficiently
 Develop plans to accomplish their responsibilities more effectively
 Comprehend the methods of Planning, Organizing and Regulating
 Understand the abilities of Priority Management
 Discover ways to make quicker decisions
 Understand Emotional Intelligence and its principles at work
 Strengthen telephonic skills to better serve employees and customers
 Understand the basics of data management for better productivity

 Become a master of time management techniques
 Improve your stress endurance skills

TOPICS TO BE COVERED

Module 1: Importance of an Administrator
 Finding your job importance and value
 Understanding Your Business and Organization
 Work Management: Best Practice techniques
 Skills to be a productive Administrator
 Handling Processes and People
 Inter-Departmental Management

Module 2: Fostering an Operational Office Management System
 Techniques and Principles for a successful administrator
 Designing a process flow for different office work
 Forming schedules and To-Do Lists
 Efficiently using Planners and Outlook
 Building an office management system that works
 Framework for a successful Office Management
 Implementing administrative workflow

Module 3: Developing into a Successful Administrator
 Creating value and recognition for the position
 Fostering a positive attitude in the workplace
 Being assertive and maintaining the right balance
 Having command of the responsibilities
 Being a successful Negotiator and Influencer
 Managing Working connections at different levels
 Understanding Conflict Management

Module 4: Forming a Serving Attitude and Mindset
 Serving internal and external clients and stakeholders
 Understanding the root cause of people needs
 Removing services barriers and becoming accessible
 Best methods to build rapport
 Delivering excellent customer service
 Grow Into becoming the face of your organization
 Handling complaints sensitively

Module 5: Basic Office Softwares and Technology
 The use of technology
 Heading towards a paperless system
 Using office technology to the fullest
 Document processing Softwares
 Worksheet Softwares
 Presentation Softwares
 Information and Data Management
 Developing Statistical Information
 Desk Management

Module 6: Event and Travel Management
 Travel Arrangements
 Events Management
 Meeting Management
 Business Correspondence and Communications
 Filing and Documentation of files
 Effective ways of handling papers
 Basic Accounting Skills

Module 7: Corporate Meetings
 Organizing Business meetings

 Elements of productive meetings
 Coordination of business meetings
 Preparing meeting agendas
 Monitoring timelines
 Drafting the minutes of meetings

Module 8: Time Management Skills
 Effective Time Management
 Diary Management
 Calendar management
 Managing Interruptions
 Multitasking Skills
 Dealing with Complex situations
 Handling Conflicting Priorities
 Maintaining time logs

Module 9: Telephonic Skills as an Office Administrator
 Productive telephonic methods
 Telephone Etiquette and behavior
 Principles of effective listening
 Professional business calls
 Phone systems and applications
 Handling difficult callers

Module 10: Records Management and Filing
 File Management Techniques
 Creating efficient filing systems
 Organizing your office processes
 Organizing physical files
 Organizing electronic files
 Document control

 Records Management Systems
 Best Practices

Module 11: Effective Interpersonal Office Skills
 Enhancing your verbal communication skills
 Identifying and using body language
 Stress Management
 Business Protocol and Etiquette
 Coordinating with Senior Management
 Dealing with   different personality types
 Multi-cultural workplace
 Handling office politics and confidentiality

METHODOLOGY
The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.
All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION
Upon successful completion of this training, participants will be issued with Intensive Training Institute (ITI) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE
The training will be held at ITI Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.
All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations
contact the Training Officer.
Email: info@intensivetraining.co.ke

Mob: +254 727324901

TAILOR- MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our ITI Training Centre or at a convenient location.
For further inquiries, please contact us on Tel: +254 727324901 or mail
info@intensivetraining.co.ke

Course Fees
One on One training –KES 180,000 / USD 2200
Virtual Training –Kes 160,000/USD 1600