INTRODUCTION

Leaders today are expected to have a wide range of skills – technical, operational and relational. Leading people – the relational side of management is as important as task-based skills. Communication is the critical competency that underpins relationships, both for keeping team members up-to-date and for winning the support of key stakeholders.

This highly interactive IRES training course focuses on developing the communication competencies that allow the participants to lead and motivate others. The training course helps leaders become great communicators who know how to win respect, understanding and commitment.

During Advanced Communication Skills training course participants will develop the following competencies:

• Listening to and understanding others
• Building relationships with and between others based on trust and respect
• Conveying team/ business unit strategy by setting goals, planning and prioritizing
• Explaining where their team/project fits within the overall aims of the business unit and organization
• Creating a collaborative environment to support and encourage team members

DURATION

•   5 days

WHO SHOULD ATTEND?

The Advanced Communication Skills training course is suitable for a wide range of professionals in both public & private sector institutions, but will be particularly beneficial to:

• People who supervise others and wish to improve their communication skills
• People who lead teams and wish to do so more effectively
• People who have been identified as having potential for leadership roles
• Executives who want to develop capabilities in motivating and inspiring people

PROGRAMME OBJECTIVES

ITI Advanced Communication Skills training course aims to enable participants to build high achieving teams where people feel valued by:

• Showing they are listening to and respecting others
• Clarifying objectives and expectations and providing support as individuals seek to attain them
• Developing a collaborative team culture where people work together to achieve goals and overcome challenges
• Ensuring everyone contributes to discussions and all points of view are heard before making decisions that are then supported by the team
• Using presentations to win recognition for team achievements and support for goals.

TOPICS TO BE COVERED

Day 1 – Sharpening-up Active Listening; Giving Feedback

• Paying attention to words and body language
• Controlling ourselves so we can learn from others
• Asking good questions and listening to answers
• Checking understanding and reframing
• Finding time-out space for one2one feedback
• Keeping feedback timely and motivating

Day 2 – Building Relationships Based on Trust; Creating Respect for Others; Enabling Collaboration

• Building truthfulness, responsiveness, consistency, loyalty and capabilities
• Encouraging openness and willingness to share ideas and information
• Developing a collaborative culture within our team
• Rewarding accountability and collaboration
• Developing a collaborative mindset
• Creating a cohesive team with mutual respect

Day 3 – Conveying the Organization’s Vision; Setting Clear Priorities; Motivating & Persuading

• Creating a sense of urgency and purpose that motivates people
• Creating ownership so the vision is shared and empowering
• Clarifying deadlines and expected performance standards
• Checking understanding and gaining agreement
• Keeping people committed to the team
• Giving opportunities to succeed

Day 4 – Facilitating Discussion & Debate; Win-Win Negotiations; Managing Effective Meetings

• Paying attention to diverse personalities and undercurrents
• Ensuring everyone contributes
• Focusing on positive outcomes for all parties
• Aiming for commitment, not just agreement
• Key responsibilities of the meeting chair
• Maintaining interest and participation during meetings

Day 5 – Giving Presentations; Action Planning

• Structuring presentations so key points are understood and remembered
• How to include a call to action that leads to change
• A positive image: body language, dress code and voice
• Building rapport with the audience
• Avoiding pitfalls: stage fright, hostile questions, yawning and other problems
• Developing a personal action plan

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with Intensive Training Institute (ITI) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at ITI Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email: info@intensivetraining.co.ke

Mob: +254 727324901

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our ITI Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 727324901 or mail info@intensivetraining.co.ke

COURSE FEES

One on One training -KES 80,000 / USD 1100

Virtual Training -Kes 70,000/USD 900